Autobilling

To help prevent your organization from running out of credits, you can use autobilling to automatically top up your organization’s credits.

Setting up autobilling

On the billing tab of your organization, choose the option to set up autobilling.

First, you’ll need to choose thresholds for autobilling:

The “recharge below” value is the threshold below which your credits should be topped up.
The “recharge amount” value is the number of credits that will be purchased. This must be at least 1000 credits (or $10).

Next, you’ll need to provide a payment method. You can add a payment method through Stripe.

Autobilling process

Every hour, we’ll check whether your credit balance has dropped below your autobilling “recharge below” threshold. If it has, we’ll attempt to charge the payment method on file for the number of credits specified by the “recharge amount”. Be aware that sales tax may be applied to the charge depending on your location.

If the payment fails, we’ll notify you by email. We’ll retry the charge after 24 hours. If the payment still fails, we’ll notify you by email and retry a final time 24 hours later. If all three attempts fail, we will not reattempt autobilling.

Fixing autobilling

Depending on the reason for the autobilling payment failure, you may or may not need to provide a new payment method. For example, a declined charge due to insufficient funds may not require a new payment method, while a declined charge due to an expired card will.

After providing the new payment details, you will have the option in the portal to manually trigger autobilling. If the manually-triggered payment succeeds, autobilling that has been stopped due to three successive failures will be re-enabled.

Tier considerations

Each usage tier specifies a maximum monthly spend amount. This is the maximum number of credits that can be purchased in any 30 day window. If your organization’s current usage tier has a remaining monthly spend that’s lower than your “recharge amount”, the recharge amount will be capped at the remaining monthly spend.

If your organization’s remaining monthly spend is below $10, autobilling will fail.